Sitemap
Veelgestelde vragen
- Are the data from the app automatically included on the invoice?
- Are the prices at the petrol stations the same everywhere?
- Are there any vacancies at MAES?
- Are there different types of fuel cards for companies?
- Are there different types of fuel cards for the self-employed?
- Are there fixed costs for a fuel card?
- Are there other fuel cards available?
- At what service station am I?
- At which service stations can I find AdBlue®?
- At which stations outside of MAES can I still go with a MAES fuel card?
- Can I also apply for a fuel card if I do not have a company car?
- Can I also collect my new MAES fuel card from my local filling station?
- Can I also collect my new MAES fuel card?
- Can I apply for a MAES fuel card as a private individual?
- Can I apply for multiple fuel cards for the self-employed?
- Can I apply for the MAES Mobility Card with a VAT number from abroad?
- Can I block certain products for my MAES fuel card?
- Can I change my app PIN?
- Can I change my PIN code or take over the code from my existing (MAES) fuel card?
- Can I change the language of the app?
- Can I charge my electric car at home?
- Can I charge my electric vehicle while driving?
- Can I charge my electric vehicle with a regular socket?
- Can I fill up with a passenger car wherever there is AdBlue®?
- Can I get a list of all my fuel cards?
- Can I get a list of all my refuelings?
- Can I just fill up at the pump with the Hybrid Card too?
- Can I link my MAES fuel card to ESSO points?
- Can I obtain AdBlue® in the shop?
- Can I only work via the Satellic system via MAES?
- Can I order AdBlue® in bulk and collect or have it delivered?
- Can I order an OBU with my MAES fuel card?
- Can I pay vignettes (e.g. Austria , Switzerland) with the MMC?
- Can I refuel all products with my MAES fuel card?
- Can I refuel on my mobile without a MAES Fuel Card?
- Can I refuel using any bank card?
- Can I replace my OBU with the MMC?
- Can I request a fuel card for several companies?
- Can I request camera images from MAES?
- Can I request multiple fuel cards?
- Can I return my card?
- Can I set a limit on my fuel card?
- Can I take my OBU device abroad?
- Can I use the Liefkenshoek Tunnel with my OBU?
- Can I use the MAES Prepaid Card as a gift card?
- Can my MMC be put on a license plate?
- Can the MAES Mobility Card replace my existing MAES fuel card?
- Can the mileage entry be switched off?
- Can you remotely unlock a pump using the app?
- Can you use the MAES Fuel card internationally?
- Do I have to create a new account or can I use this from MY MAES?
- Do I have to pay a deposit for a fuel card?
- Do you have a question or problem with one of MAES/Sparki’s ultra-fast charging stations?
- Does MAES also have fuel cards for companies?
- Does MAES keep my card number?
- Help, my MAES Mobility Card has been lost or stolen, what do I do?
- How are prices calculated at petrol stations?
- How are the MAES fuel cards sent?
- How are toll payments made through MAES?
- How can I apply for an additional fuel card for companies?
- How can I apply for an additional fuel card for the self-employed?
- How can I best protect my fuel card?
- How can I block my fuel card for companies?
- How can I block my fuel card for the self-employed?
- How can I change my bank account number?
- How can I get my invoices from Satellic?
- How can I have my data deleted from MAES?
- How can I request all data that MAES has from me?
- How can I see how full the battery of my electric car is?
- How can I top up my MAES Prepaid Card?
- How can I top up my Prepaid card?
- How can I update details such as VAT number, address, bank account number,…?
- How do I activate my MAES fuel card?
- How do I apply for sponsorship?
- How do I change the code of my MAES fuel card?
- How do I charge my electric vehicle?
- How do I download my invoices?
- How do I download the station finder?
- How do I get a new password?
- How do I order an OBU?
- How do I pay for charging my electric vehicle?
- How do I refuel with my MAES fuel card?
- How do I remove a fuel card from the app?
- How do I request a fuel card?
- How do I request an extra MAES fuel card?
- How do I return an OBU?
- How fast can I charge my electric car?
- How fast do you deliver?
- How is the price of heating oil determined?
- How is the price of heating oil evolving?
- How long does it take to charge an electric vehicle?
- How much does it cost to charge an electric car?
- How much power do I need to charge my electric car?
- How should I apply for a MAES Mobility card?
- How should I apply for the toll?
- How should I compare different charge cards?
- How should I have my fuel oil level gauged?
- How should I order mazout, AdBlue and the like?
- How soon will I have my MAES Mobility Card?
- How to apply for a charge card?
- I already have regular MAES fuel cards, how do I best order a Hybrid Card?
- I am a member of the Family Union (‘Gezinsbond’), how do I add my card in the MAES app?
- I am a private individual. Can I also apply for the card?
- I am looking for a specific product, how do I do that?
- I am looking for gas cylinders for BBQ, can I go to MAES?
- I cannot log in to my MAES, Smart Reporting or MMC portal, what to do?
- I entered the wrong PIN code 3 times, what now?
- I forgot my username, how do I fix this?
- I got the message ‘You can fill up to €375’ while refuelling, what does this mean?
- I have a fleet of cars, can I request a quote?
- I have a replacement card, what now?
- I have a Tesla, can I also use the MAES Hybrid Card?
- I have an outstanding bill and my fuel card is blocked. How can I solve this problem as soon as possible?
- I have lost my pin code for the app. What now?
- I have made a fuel card request, but I have not received a response?
- I have not received an invoice, how come?
- I have received a credit voucher, how should I use it?
- I have returned an OBU, when can I expect the deposit back?
- I have suffered damage at a gas station, what now?
- I have suffered damage from a third party at a gas station, what now?
- I made a double payment, how do I get my money back?
- I put money in the vending machine and could not fill up everything, what do I do?
- I put my card in the money slot, how do I fix this?
- I recently applied for a fuel card, when can I expect it?
- I suspect some sort of fraude with my card, what do i do now?
- I think I have seen signs of Skimming at one of the stations, what now?
- I want to cancel my MAES fuel card, how do I proceed?
- I want to have my fuel oil tank inspected, how do I proceed?
- In which region do you deliver?
- Is electric driving expensive?
- Is it safe to charge an electric car?
- Is mobile refueling possible anywhere?
- Is the fuel card for companies really completely free?
- Is the fuel card for the self-employed really completely free?
- Is there a fixed cost attached to the Hybrid Card?
- Is there a limit on my fuel card for the self-employed and can I increase it?
- Is there a purchase obligation with a MAES fuel card?
- Is toll collection via MAES at no extra cost?
- Looking for a charging card for electric cars in Belgium?
- Looking for a charging card for electric cars in Europe?
- Money has gotten stuck in the machine, now what?
- My card is blocked in the machine, what should I do?
- My MAES fuel card is blocked, now what?
- My MAES fuel card is illegible, now what?
- On which stations can I use my MAES fuel card?
- The ticketpaper ran out, what now?
- What are the advantages of a MAES fuel card?
- What are the advantages of an MMC?
- What are the different types of charging points?
- What are the rates of the toll charge?
- What are the steps to apply for a MAES Mobility Card?
- What documents are all required for an OBU application?
- What exactly is E5, E10 or B7?
- What is a reservation amount when using a credit card (Visa, Mastercard, …)?
- What is AdBlue®?
- What is being checked by the credit supplier?
- What is electric charging?
- What is Smart Reporting?
- What is the difference between a MAES fuel card and a MAES Mobility Card?
- What is the difference between AC and DC charging?
- What is the difference between euro super & Super 98?
- What is the difference between public and private charging points?
- What is the difference between regular diesel and Supremium Diesel?
- What is the fuel oil / heating oil price today?
- What is the range of an electric car?
- What limit can I put on my MAES prepaid card?
- What other fuel cards are accepted at MAES?
- What types of charging cables are there?
- When are the charging transactions added to the invoice?
- When do I have to plug in my OBU device?
- When do I need an OBU for my car?
- When will the toll payments come?
- Where can I charge anywhere with the charging card?
- Where can I charge my electric car?
- Where can I fill up with gas oil?
- Where can I fill up with petroleum?
- Where can I find my invoices online?
- Where can I find my original PIN code?
- Where can I go with Smart Reporting?
- Where can I refuel LPG?
- Where can I visit a car wash at MAES?
- Where can you go with your MAES prepaid card?
- Where in Europe can I refuel with my MAES Mobility Card?
- Which fuel card should I choose? Can I compare fuel cards?
- Which pin code should I use for the MAES app?
- Which products does MAES offer?
- Which stations have a shop?
- Which transactions are on the invoice?
- Why do I have to provide an estimate during my application?
- Why do I need to have a business partner for toll collection?
- Will my card be replaced FREE in the event of loss, theft or damage?
