FAQ
Frequently asked questions about: General
I have a different bank account number, do I have to provide this and how?
When changing your bank account number, it is best to report this as soon as possible in order not to have any problems with the direct debit. This keeps everything running smoothly and you do not risk the blocking of your fuel card. You can do this conveniently via an email at [email protected] or on the contact page of MAES.
Where can I find my invoices online?
To download your invoices you can always go to “My MAES”, where you can find all information. Do you no longer have your login details? Contact us via email or the contact page.
I made a double payment, how do I get my money back?
As soon as we receive the double payment, we will transfer this amount as soon as possible! So you don’t have to worry about this.
I have made a fuel card request, but I have not received a response.
Do you not receive a confirmation email after submitting an online fuel card request? Then be sure to check your SPAM folder. Sometimes the mails can end up here. You have nothing? Please contact us via email or our contact page.
I cannot log in to my MAES.
You can always request a new password via the link under your password, if you have also lost your username and / or e-mail address, it is best to contact us.
I cannot log into my MMC.
You can always request a new password via the link under your password, if you have also lost your username and / or e-mail address, it is best to contact us.
How do I download the station finder?
To put the station finder on your mobile phone so tha/nl?page_id=8967t you can quickly open the application with one click, you can go here.
Are there any vacancies at MAES?
At MAES we are always looking for new employees, on this page you can see which vacancies are open. You can also send a spontaneous application!