All questions about toll
Frequently asked questions about: Toll
Le péage via MAES est-il gratuit ?
Nous proposons la perception gratuite du péage comme un service supplémentaire pour nos clients. Cela signifie donc que vous devez juste payer ce que vous avez consommé, sans frais supplémentaires.
Comment s’effectuent les paiements via MAES pour le péage ?
Les paiements sont toujours effectués par prélèvement automatique deux fois par mois. Comme notre service est gratuit, nous exigeons que les paiements s’effectuent toujours correctement.
Puis-je me rendre à l’étranger avec mon appareil OBU ?
MAES est un partenaire commercial de Satellic, ils s’occupent de la perception du péage pour la Belgique et uniquement pour la Belgique. Leurs systèmes OBU ne vous permettent actuellement pas de circuler à l’étranger.
Can I only work via the Satellic system via MAES?
Since MAES is a business partner of Satellic, you can only work with their systems when selecting MAES as your business partner.
How can I get my invoices from Satellic?
When do I have to plug in my OBU device?
You must always leave an OBU on when you are driving, even if you are driving on roads where the kilometer charge does not count. You do not have to pay on the smaller roads, but you can have random spot checks.
What are the rates of the toll charge?
As a reminder, the toll roads and the rates that apply to toll roads are determined by the Belgian regional governments. The current rates and toll roads can be found on the Viapass website. The amount is calculated on 4 matters: The territory (VL / WA / BR), the type of road, the MTM & the emission class.
How do I return an OBU?
You can bring in an OBU at Satellic in 3 ways, don’t forget to put the cables, manual & suction cups in the box.
- Have it picked up by Satellic: You can have it picked up by Satellic at a favorable pick-up rate, with a defective device it is even free. To do this, go to “my vehicles & OBUs” and press the OBU serial number “00041000 *”, then press “OBU return” and choose this option. You will then receive a shipping label with all the information on it.
- Send by post to Satellic: You can also send it by post, the shipping costs are for you. To do this, go to “my vehicles & OBUs” and press the OBU serial number “00041000 *”, then press “OBU return” and choose this option. You will then receive a shipping label with all the information on it.
- Drop off at MAES headquarters or at a manned service station. Here you can find a list of all our shops. You hand over the OBU in a box with your name on it and indicate that it must be taken to the head office. Satellic comes to collect the devices from us once a month, after which they return the deposit.
Can I order an OBU with my MAES fuel card?
No, you can not. The payments only can go via MAES as businesspartner. As for the deposit, this is also not possible with our fuel card.