Frequently asked questions about: Petrol stations
I put my card in the money slot
Usually your card will come out after a few minutes. If not, it is best to call card stop. Your card will be blocked for your safety and you will receive a new one. Our machine will disable your card for your safety.
Money has gotten stuck in the machine, now what?
Please contact us as soon as possible. This way we can quickly send a technician to solve this problem. Otherwise, it can also cause problems for the following customers. While on the phone you can immediately leave your details with which we can then refund the lost amount.
The ticketpaper ran out, what now?
If you wanted to print a ticket and the paper ran out, you can always email or contact us. We can then do the necessary for you. Be sure to provide the station location as well so that we can fix this for other customers as soon as possible.
I have suffered damage at a gas station, what now?
You can always contact us with all information (damage photos, petrol stations address, date & time) and we will see what we can do for you as soon as possible.
At which stations outside of MAES can I still go with a MAES fuel card
With MAES you are assured of a growing fuel card network of already 1700 petrol stations in the Benelux. We ourselves have about 300 stations under our own management and this under the colors MAES, OCTA +, DESIMPEL, SHELL & ESSO. The latter 2 brands also have stations managed by colleagues. But you can always go here with your MAES card. You can also refuel at TEXACO, G&V, PMO, FIREZONE, DE HAAN,…. There will always be a station near you with the MAES fuel card!
Which stations have a shop?
On this page you can always find the locations of our petrol stations with a shop.
Where can I fill up with gas oil?
With our handy stationfinder you can easily see where you can go for Gas oil. Just filter on the product and you will see the nearest stations
Where can I fill up with petroleum
With our handy stationfinder you can easily see where you can go for Petroleum. Just filter on the product and you will see the nearest stations
Where can I refuel LPG?
With our handy stationfinder you can easily see where you can go for LPG. Just filter on the product and you will see the nearest stations
Where can I buy gas bottles?
You can go to our head office in Bornem for Gas cylinders, please contact us and we will help you immediately.
At what service station am I?
If you can’t figure out where you are or where, you can always provide us of a city, a streetname with number by mail or the contact page and we will help you!
My card is blocked in the machine, what should I do?
Please contact us and we will help you on!
I have received a credit voucher, how should I use it?
Your voucher remains valid for 60 days at the issuing station. To use it, tap on the screen and select refueling, enter your fuel and pump number and then credit note, enter your code and you can refuel.