Mobile refueling is currently only possible on our own network of about 300 stations. Soon you will also be able to do this on our entire fuel card network.
Is mobile refueling possible anywhere?
How can we help you?
Frequently asked questions about:
Petrol stations
Choose your topic below
Can I refuel using any bank card?
Yes, you can pay with any bank card in the MAES app, as long as you have your bank’s app or Payconiq on your mobile.
I got the message ‘You can fill up to €375’ while refuelling, what does this mean?
When you use a payment card to unlock the pump via the terminal of a petrol station, an amount is reserved on your account because the amount to be paid is not yet known. This amount can be compared to a deposit (also called pre-authorisation). This is so at every petrol station in Europe and in line with European legislation.
The amount can be a maximum of €375. As soon as you finish refuelling, the reserved amount will be released and your account will be debited with the exact amount of your refuelling. This normally takes a few minutes. If it takes longer, you can always contact your bank so they can release the amount. We do not reserve this amount and cannot release it.
Which stations have a shop?
On this page you can always find the locations of our petrol stations with a shop.
Can I refuel on my mobile without a MAES Fuel Card?
No, at the moment you can only refuel mobile via the app with a MAES fuel card. You can use the app as a locator, but mobile refueling is not yet. An update is planned after the summer with which you can also add a bank card or credit card and from then on the app and especially mobile refueling will be available to everyone.
What is a reservation amount when using a credit card (Visa, Mastercard, …)?
After a refueling I see that 125 € has been withdrawn from my account. How come? Your card issuer makes a “reservation” when unhooking the gun. This amount is only a temporary reservation and will never be deducted from your account. This amount will disappear after a few days. You can repeat this question with another question. Eg more has been deducted from my card than I have refueled? This is probably a reservation amount.
At what service station am I?
If you can’t figure out where you are or where, you can always provide us of a city, a streetname with number by mail or the contact page and we will help you!
I am looking for a specific product, how do I do that?
For an overview, please visit our offer page. To stock up, you can easily consult our search function and use the filter to select the desired product.
I am looking for gas cylinders for BBQ, can I go to MAES?
You can go to MAES at the head office for all kinds of gas. Please contact us via email, contact form or call 03 889 89 89.
What is the difference between regular diesel and Supremium Diesel?
Supremium Diesel from MAES has an extra additive package, developed in collaboration with Wynn’s. These additives provide even more cleaning power. The cleaner the engine, the cleaner the combustion, the result: more power and less emission.
Can you use the MAES Fuel card internationally?
With the MAES fuel card you can refuel in 1700 locations in the Benelux. The MAES Mobility card on the other hand gives you the possibility to refuel in the rest of Europe.
Can I refuel all products with my MAES fuel card?
Your fuel card is standard open for all our products, but you can block certain products via “my MAES”. This way you can never fill up incorrectly or your employees cannot fill up with wrong products. You can also indicate this during the fuel card application.
I have received a credit voucher, how should I use it?
Your voucher remains valid for 60 days at the issuing station. To use it, tap on the screen and select refueling, enter your fuel and pump number and then credit note, enter your code and you can refuel.
My card is blocked in the machine, what should I do?
Please contact us and we will help you on!
Where can I refuel LPG?
With our handy stationfinder you can easily see where you can go for LPG. Just filter on the product and you will see the nearest stations
Where can I fill up with petroleum?
With our handy stationfinder you can easily see where you can go for Petroleum. Just filter on the product and you will see the nearest stations
Where can I fill up with gas oil?
With our handy stationfinder you can easily see where you can go for Gas oil. Just filter on the product and you will see the nearest stations
Are the prices at the petrol stations the same everywhere?
Prices are calculated on the official price and may vary from region to region. But rest assured, MAES always tries to give the best possible price!
I have suffered damage at a gas station, what now?
You can always contact us with all information (damage photos, petrol stations address, date & time) and we will see what we can do for you as soon as possible.
At which service stations can I find AdBlue®?
You can obtain AdBlue® from a number of stations. Via our stationfinder you can easily select by product, including AdBlue® for passenger cars or trucks
I put money in the vending machine and could not fill up everything, what do I do?
Very occasionally, things can go wrong when paying or filling up. If this happens, please let us know via the complaints form. There you can leave all the information so we can look into it and refund the amount.
I think I have seen signs of Skimming at one of the stations, what now?
If you think there is a case of skimming or fraud taking place at our stations, please notify us as soon as possible, so we can check this immediately. You can call 03 889 89 89, email us or leave a message on the site.
Money has gotten stuck in the machine, now what?
Please contact us as soon as possible. This way we can quickly send a technician to solve this problem. Otherwise, it can also cause problems for the following customers. While on the phone you can immediately leave your details with which we can then refund the lost amount.
I put my card in the money slot, how do I fix this?
Usually your card will come out after a few minutes. If not, it is best to call card stop. Your card will be blocked for your safety and you will receive a new one. Our machine will disable your card for your safety.
How do I download the station finder?
To put the station finder on your mobile phone so that you can quickly open the application with one click, you can go here.
Can I obtain AdBlue® in the shop?
In our shops you can always find AdBlue® in cans. But some of our stations also have this at the pump. Take a look at our stationfinder for the locations
Can I fill up with a passenger car wherever there is AdBlue®?
No, at some stations only AdBlue® for trucks is available. Just go through our stationfinder and select AdBlue for passenger cars to find your desired product.