OTHER FUELS at MAES
You can go to MAES for a wide range of fuels. We do not only have traditional products in our range. But you can always contact us for the products below. At MAES we try to respond to all your needs in connection with fuels and mobility!
MAES HVO
At MAES we can supply HVO, and we are one of the first in Belgium to do so. This fuel is a lot cleaner than the current diesel (which is already quite clean nowadays). HVO is a so-called Hydrotreated Vegetable Oil. HVO is a 100% renewable diesel that has much less impact on the environment. This beautiful product contains a smaller number of harmful substances compared to regular diesel. Unfortunately, this is currently not yet getting the support it deserves from the government. But at MAES we continue to believe in HVO. You can discover more about it here.
Petroleum Type C
You can use this fuel for stoves, lamps, heating, burners, … Take a look here for more information. Or contact us for an order.
Industrial gases
MAES is a distributor of high-quality industrial gases from Totalgaz and Air products. You can always go here for more information or you can always contact us for more information! For the bottles you can always go to our gas station in Rumst or at the MAES head office in Bornem.
FAQ
I put my card in the money slot
Usually your card will come out after a few minutes. If not, it is best to call card stop. Your card will be blocked for your safety and you will receive a new one. Our machine will disable your card for your safety.
I put money in the machine and I couldn’t fill for the entire amount.
Sometimes it can go wrong when paying or refueling. If you had this problem, you can always let us know via the complaint form. There you can leave all information and we will reviewed it and get back to you asap.
Money has gotten stuck in the machine, now what?
Please contact us as soon as possible. This way we can quickly send a technician to solve this problem. Otherwise, it can also cause problems for the following customers. While on the phone you can immediately leave your details with which we can then refund the lost amount.
What other fuel cards are accepted at MAES?
MAES works together with a range of partners, which enabled us to expand our fuel card network to 1,700 stations in the Benelux. This means that you can of course also fuel at MAES with these partners’ cards. Via our stationfinder you can see which cards are accepted where.
The ticketpaper ran out, what now?
If you wanted to print a ticket and the paper ran out, you can always email or contact us. We can then do the necessary for you. Be sure to provide the station location as well so that we can fix this for other customers as soon as possible.
Can I request camera images from MAES?
You cannot request camera images via us. Our stations have camera security, but for privacy we can only give it to the police. We can of course check this for you if you have lost something we do not provide number plates or personal descriptions. For this you must first file a complaint to the police.
I have suffered damage at a gas station, what now?
You can always contact us with all information (damage photos, petrol stations address, date & time) and we will see what we can do for you as soon as possible.
I caused damage at one gas station, what now?
An accident can always happen. If you contact us we can look for a solution together.