AT MAES AT THE PUMP
In recent years, MAES has grown into the 3rd largest independent player in the petrol station market. In recent years we have grown from 50 own stations to currently just under 300 stations under our own management. You can find our locations all over Belgium, our fuel card network itself all over the Benelux. In addition to our own MAES filling stations, we also manage stations under the SHELL & ESSO brands. Of course we always offer our competitive price and excellent service everywhere. With our MAES fuel card you naturally have a network of nearly 1,700 petrol stations that you can use in addition to our own stations. So there is always a pump in your area!
REFUELING AT MAES
You can get petrol and diesel of excellent quality at practically all our petrol stations. But you can also contact us for other products. We also have a large number of locations where we offer Diesel B7 Supremium, Benzine 98 E5, V-Power AdBlue, LPG, LNG, CNG, HVO, Gasoil & Petroleum. Via the product selection in our handy station finder you can easily find the nearest station for your product! We always try to guarantee the most competitive price for all your products!
MORE THAN JUST A SERVICE STATION
In addition to the products at the pump, many stations also have a shop where you can just stop for a coffee, something to eat or to buy something. In addition, we also have a place at a large number of locations to inflate your tires and clean your windows. Some shops also have a self-service car wash available to let your car leave the parking shinier. At our petrol station in Wilrijk you can even go to a machine to top up your screen wash!
UNMANNED / MANNED
We have both manned and unmanned stations in our own network. At our manned stations you can always find someone who can help you during the day and they ensure that these stations always look their best. But our unmanned stations are also cleaned and checked by our technicians on a very regular basis. We want to ensure that you can always go to a clean and well-maintained gas station!
SAFETY
Our petrol stations are equipped with multiple cameras to secure our stations, but these cameras can also be of service to you! You can always contact us if you have lost something or if something has been stolen or damage has occurred. Please note that we are never allowed to release camera images, so you must always file a complaint with the police first, they can then contact us to request the images.
It is also important to know that there is an emergency stop at every station should something go wrong with refueling. This will close the entire station, which can prevent worse. Of course, only use this button in emergency situations!
WHAT CAN BE DONE BETTER
We always try to ensure that our stations are in perfect condition, that you can go there for a variety of products & services and that they can always be found near you. But we also know that everything can always be better. Hence, we invite you to take a moment to leave your opinion. We use a handy form to gauge what is important to you, what you think could be improved and what you are satisfied with. Rest assured, we take your input into account and try to make our stations better!
FAQ
I put my card in the money slot
Usually your card will come out after a few minutes. If not, it is best to call card stop. Your card will be blocked for your safety and you will receive a new one. Our machine will disable your card for your safety.
I put money in the machine and I couldn’t fill for the entire amount.
Sometimes it can go wrong when paying or refueling. If you had this problem, you can always let us know via the complaint form. There you can leave all information and we will reviewed it and get back to you asap.
Money has gotten stuck in the machine, now what?
Please contact us as soon as possible. This way we can quickly send a technician to solve this problem. Otherwise, it can also cause problems for the following customers. While on the phone you can immediately leave your details with which we can then refund the lost amount.
What other fuel cards are accepted at MAES?
MAES works together with a range of partners, which enabled us to expand our fuel card network to 1,700 stations in the Benelux. This means that you can of course also fuel at MAES with these partners’ cards. Via our stationfinder you can see which cards are accepted where.
The ticketpaper ran out, what now?
If you wanted to print a ticket and the paper ran out, you can always email or contact us. We can then do the necessary for you. Be sure to provide the station location as well so that we can fix this for other customers as soon as possible.
Can I request camera images from MAES?
You cannot request camera images via us. Our stations have camera security, but for privacy we can only give it to the police. We can of course check this for you if you have lost something we do not provide number plates or personal descriptions. For this you must first file a complaint to the police.
I have suffered damage at a gas station, what now?
You can always contact us with all information (damage photos, petrol stations address, date & time) and we will see what we can do for you as soon as possible.
I caused damage at one gas station, what now?
An accident can always happen. If you contact us we can look for a solution together.