Frequently asked questions about: MAES Mobility Card
Have you lost your MAES Mobility Card or has it been stolen? Report this loss directly to the police and the MAES customer service. The MAES Mobility Card is then immediately blocked. It is also possible to report the loss of your card online. Log in on ‘My MAES’ and click on ‘lost’ with your data and your card is immediately blocked. The “Lost and stolen” department is available 24 hours a day, 7 days a week.
+ (32) (0) 3 889 89 89
After this, a new MAES Mobility Card will be created immediately, which will be sent to you as soon as possible. The PIN code of your new MAES Mobility Card will not change.
No that is not possible. You can pay toll with the MMC in Europe but for the kilometer toll in Belgium an OBU remains necessary.
Only Belgian VAT can be reclaimed. With regard to parking, all VAT will be clearly stated on the invoice. For street parking there is no VAT charge, but there is for parking behind a barrier. Regarding the recuperation of VAT on restaurant expenses, you must keep the receipts as drink and food have a separate rate and therefore only can be split up on the restaurant ticket.
No. If you lose your card or it is stolen, you should block the card via CARD STOP. New cards are delivered at the applicable rates.
You can choose your PIN yourself when requesting the MMC via a Self Service Web application. This code can and may therefore be the same as that of a MAES fuel card.
No, this is not possible. We refer you directly to www.xximo.com
Are you interested in the MMC? Send an email to [email protected] with your info!
An MMC is always registered on a name and is personal. On license plate is not possible and it is also not transferable to third parties.
No, this is not possible. To save time, you can always enter ‘0 (zero)’ when entering the kilometers before refueling.