You can easily make the request via our website, where you can also specify the desired number of cards.
Can I apply for multiple fuel cards for the self-employed?
How can we help you?
Frequently asked questions about:
MAES Mobility Card
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How can I block my fuel card for the self-employed?
You can easily block a fuel card yourself via our portal or simply via e-mail.
How can I apply for an additional fuel card for the self-employed?
You can easily request an additional fuel card for the self-employed yourself via our portal or simply by e-mail.
Are there different types of fuel cards for the self-employed?
With a MAES fuel card for the self-employed, you and your staff always benefit from the best price, but as an employer, you have the choice between a regular fuel card for the self-employed and one with compulsory mileage reporting, so that you can monitor your employees’ consumption in a targeted way and immediately spot any fraud.
Does MAES also have fuel cards for companies?
Yes, you can also get a fuel card for companies at MAES.
Are there different types of fuel cards for companies?
With a MAES fuel card for companies, you and your staff always benefit from the best price, but as an employer you have the choice between a regular fuel card for companies and one with compulsory mileage reporting, so that you can monitor your employees’ consumption in a targeted way and immediately spot any fraud.
How can I apply for an additional fuel card for companies?
You can easily request an additional fuel card for the self-employed yourself via our portal or simply by e-mail.
How can I block my fuel card for companies?
You can easily block a fuel card yourself via our portal or simply via e-mail.
I have made a fuel card request, but I have not received a response?
Do you not receive a confirmation email after submitting an online fuel card request? Then be sure to check your SPAM folder. Sometimes the mails can end up here. You have nothing? Please contact us via email or our contact page.
Where can I find my invoices online?
To download your invoices you can always go to “My MAES”, where you can find all information. Do you no longer have your login details? Contact us via email or the contact page.
Can I return my card?
If you want a replacement card or if you no longer want to refuel with MAES, you do not need to return your current card. Just block them via ‘my MAES’ and you will no longer be able to refuel with the card.
Can my MMC be put on a license plate?
An MMC is always registered on a name and is personal. On license plate is not possible and it is also not transferable to third parties.
What are the steps to apply for a MAES Mobility Card?
Through this portal, you can quickly and easily apply for a MAES Mobililty Card directly with our partner Xximo!
Do you have any questions about your MMC? Send an e-mail to mmc@maesmobility.be with your questions and comments!
Can I pay vignettes (e.g. Austria , Switzerland) with the MMC?
If the cardholder is authorised for Parking / Toll and payments are made physically, with settlement at the terminal actually taking place on the code for ‘Toll & Bridge fees’, then these Eurovignettes can indeed be purchased. However, this is not possible via the internet.
Can I apply for the MAES Mobility Card with a VAT number from abroad?
No, this is not possible. We refer you directly to www.xximo.com
How soon will I have my MAES Mobility Card?
When we receive the request, we will start working on it as soon as possible. As soon as you get an account, you have to apply for the MMC yourself. After this application, the MMC is prepared and sent, which can take up to 2 weeks.
How should I apply for a MAES Mobility card?
Request an MMC through this portal. You will be immediately redirected to our partner Xximo. For questions, however, you can always contact us at mmc@maesmobility.be.
Help, my MAES Mobility Card has been lost or stolen, what do I do?
Have you lost your MAES Mobility Card or has it been stolen? Report this loss directly to the police and the MAES customer service. The MAES Mobility Card is then immediately blocked. It is also possible to report the loss of your card online. Log in on ‘My MAES’ and click on ‘lost’ with your data and your card is immediately blocked. The “Lost and stolen” department is available 24 hours a day, 7 days a week.
Call MAES:
+32 3 377 42 42.
Following this, a new MAES Mobility Card will immediately be created and sent to you as soon as possible. The pin code of your new MAES Mobility Card will not change.
Your MAES Mobility Card still bears our general number +32 3 889 89 89. You can also call this as such, you will then also come directly to us and be connected to the fuel card service. However, calling the number above will take you straight to the fuel card service.
Can the MAES Mobility Card replace my existing MAES fuel card?
Depending on individual needs, this is certainly possible. Are you only looking for a fuel card that allows you to fill up cheaply? Then the MAES fuel card is the best option. Do you need more mobility options? Then remember that with the MMC you enjoy the same conditions as with our MAES fuel card.
What are the advantages of an MMC?
With an MMC, you do complete cost control with regard to mobility. Everything is centralised on 1 invoice and you no longer need to keep receipts (except restaurant receipts). Belgian VAT is easy to reclaim this way. In a second phase, a mobility card can be used to allocate budgets to employees in the context of cafeteria plan / mobility budget and flex plan.
What is the difference between a MAES fuel card and a MAES Mobility Card?
With a mobility card you can among other things fill up with European fuel, charge electrically , buy public transport tickets , pay parking fees (underground and above-ground ) and more…. – Also see here for more info.
I am a private individual. Can I also apply for the card?
Our fuel card is there only for VAT or company number holders. But through the MAES app, you can easily pay via your bank app or Payconiq. This allows you to enjoy our competitive prices, mobile fuelling and save points!
Can I replace my OBU with the MMC?
No that is not possible. You can pay toll with the MMC in Europe but for the kilometer toll in Belgium an OBU remains necessary.
Where in Europe can I refuel with my MAES Mobility Card?
In Belgium, you can refuel with the MAES Mobility Card at all our own stations. You can find them here. Outside Belgium, you can refuel in the following countries at stations where they accept a VISA card: Andorra, Bosnia and Herzegovina, Bulgaria, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Italy, Croatia, Liechtenstein, Luxembourg, Malta, Monaco, the Netherlands, Norway, Austria, Poland, Portugal, Romania, Serbia, Slovenia, Slovakia, Spain, Czech Republic, Turkey, United Kingdom, Sweden and Switzerland.
Are there fixed costs for a fuel card?
Our fuel card is free, so you have no fixed costs, administration costs or purchase obligation. You just pay what you refueled each month. For a Mobility Card, you pay €9.99 once, then 10.90 a month.