Refueling at MAES as a private individual?
As a private individual, you can always visit our own petrol stations at MAES for a quality refueling at a competitive price. In addition to our own MAES branded 100 petrol stations, we manage another 200 petrol stations under the brands ESSO & SHELL. At every location we guarantee a well-maintained station where you can always go for an excellent price.
Always a location near you
When you fill up at MAES you can be sure that you get a good price and on top of that a high-quality product. As a private individual you often refuel in the same station in your area, but if you are on the road, you can rest assured that we at MAES strive to offer the same excellent service everywhere at our stations!
Smart Reporting
Do you not have a fuel card but would you still like an invoice or an overview? Then Smart Reporting is the ideal product for you. If you do not have a fuel card and you fill up with your debit card, you can now also receive an invoice quickly and easily. No more loose tickets and hours of work to get everything in order.
Smart Reporting can be used by anyone, whether you are a customer or not. You only need your debit card or credit card to register. After registration you will receive a monthly invoice by e-mail. Here you get a nice overview of all your transactions. So it works like a regular fuel card. Via your account you can also easily check all your transactions, add cards and change your details.
Refueling at MAES will soon be even easier via the brand new MAES APP!
At MAES we are currently developing our MAES app, which we want to launch this year. The MAES app will ensure that you can easily choose the pump via your smartphone, make the payment and start the refueling. You only have to get out to put the pump in your car.
In addition, our app will of course also include our handy station finder, so you can always find the nearest MAES gas station where you are always sure of a competitive price. One push of a button and your smartphone shows you the way!
Finally, as a private individual you will also be able to save points per refueling. All these points provide free liters, easy right? Do you often refuel at MAES? In addition to our high-quality products at a competitive price, we will also give you free liters, what more could you want?
FAQ
I put my card in the money slot
Usually your card will come out after a few minutes. If not, it is best to call card stop. Your card will be blocked for your safety and you will receive a new one. Our machine will disable your card for your safety.
I put money in the machine and I couldn’t fill for the entire amount.
Sometimes it can go wrong when paying or refueling. If you had this problem, you can always let us know via the complaint form. There you can leave all information and we will reviewed it and get back to you asap.
Money has gotten stuck in the machine, now what?
Please contact us as soon as possible. This way we can quickly send a technician to solve this problem. Otherwise, it can also cause problems for the following customers. While on the phone you can immediately leave your details with which we can then refund the lost amount.
What other fuel cards are accepted at MAES?
MAES works together with a range of partners, which enabled us to expand our fuel card network to 1,700 stations in the Benelux. This means that you can of course also fuel at MAES with these partners’ cards. Via our stationfinder you can see which cards are accepted where.
The ticketpaper ran out, what now?
If you wanted to print a ticket and the paper ran out, you can always email or contact us. We can then do the necessary for you. Be sure to provide the station location as well so that we can fix this for other customers as soon as possible.
Can I request camera images from MAES?
You cannot request camera images via us. Our stations have camera security, but for privacy we can only give it to the police. We can of course check this for you if you have lost something we do not provide number plates or personal descriptions. For this you must first file a complaint to the police.
I have suffered damage at a gas station, what now?
You can always contact us with all information (damage photos, petrol stations address, date & time) and we will see what we can do for you as soon as possible.
I caused damage at one gas station, what now?
An accident can always happen. If you contact us we can look for a solution together.