With the handy MAES app, you will no longer have to pass through the terminal, refuelling can simply be done from the app.

  1. Press the icon of the station you are at. And then press “Refuel here” to start mobile refuelling
  2. If you get a notification that you are not in the vicinity of the filling station, then you may have pressed a wrong location. Via “No” you return to the previous screen and can select the right station. This also ensures that no one else can refuel via your app.
  3. If you have also registered a vehicle, you can also select the correct vehicle.
  4. After that, you still have to select your bank or credit card, or you pay easily and quickly via the Payconiq app or your banking app. When you next fill up, the app will suggest this card first.
  5. Next, the app will ask for your PIN, Touch ID or Face ID to confirm.
  6. The MAES app will then open your banking app on your mobile phone for final confirmation. Unfortunately, some banks still require you to do this via card reader.
  7. You will then still have to select the pump and if there are several products at that pump, you will have to choose the right product.
  8. Then you can fill up.
  9. If you have pressed something wrong, you can always press abort during the process or cancel once the pump is free. This stops the action immediately. If you still have not removed the tube from the pump after 90 seconds, the action is also stopped.
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Frequently asked questions

I am a member of the Family Union (‘Gezinsbond’), how do I add my card in the MAES app?

If you are a member of the Family Union, you can easily add your membership card in the MAES app. You do this through settings –> save points. Then you can enter your membership card number. Now your membership card is in the MAES app!

Do I have to create a new account or can I use this from MY MAES?

You need to create a new account for the app. You can complete this in a few short steps and then you can link your fuel card to it. For invoicing we still look at the data on “My MAES”.

How do I remove a fuel card from the app?

If you want to remove a fuel card, go to “settings” at the bottom right and there you will get an overview of all fuel cards. There you can press the map on the trash can at the top left. Just confirm and the card is gone.

I have lost my pin code for the app. What now?

Please get in touch with us at info@maesmobility.be. We can then send you a reset email so you can set a new PIN code.

Are the data from the app automatically included on the invoice?

No, if you would like the number plate and vehicle to be included on the invoice, you can set this up via MY MAES or contact the fuel card service.

Can I refuel using any bank card?

Yes, you can pay with any bank card in the MAES app, as long as you have your bank’s app or Payconiq on your mobile.

Can you remotely unlock a pump using the app?

It is important to know that with mobile fuelling you can also remotely unlock the pump. On the one hand, very easy if you want to let one of your employees or a colleague fill up with the fuel card from work. Or one of your children, family or friends is at a pump and has forgotten his wallet (consciously or unconsciously ). Then you can just look for the station, see which pump is free and immediately set the pump free.

On the other hand, of course, you also have to be careful not to accidentally release the wrong pump. Of course, suppose you are not at the station, you will get a message via the app telling you that you are not at this location. That way you get one more check for safety!

Can I change my app PIN?

You can change the pin code via settings, icon at the bottom right.

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