Complaint form

Dear Customer,

We are sorry that you have encountered some difficulties with MAES. To be able to handle your problem as quickly as we can, we request that you complete this form as completely as possible. Once completed, we will review this and we will contact you as soon as we can.

The more information you can leave here, the faster and better we can help you.

In addition to our internal complaints service, consumers can also contact the European Commission’s online dispute resolution (ODR) platform via this link. If you are asked to enter a MAES e-mail address in this application, you can use [email protected] for this.

If you have a complaint regarding the MAES Mobility Card, we would like to refer you to the XXImo complaints procedure at

The MAES Mobility Card is issued by IDT Financial Services on behalf of XXImo. –

IDT Financial Services Limited ( “IDTFS”) acts as a third party service provider of TPML. All administrative and operational activities are performed by XXImo in-house