You will immediately be given the option to register your fuel card. If you wish, you can skip this step and take care of it later. You do this simply by following the next steps in the registration process of your fuel card.

  1. You start by entering the card number of your MAES Tankkaart. This can be found on the front of the card.
  2. You can also give the card a name, especially useful if you are going to place several cards in the app.
  3. Then you have to enter the original PIN code to activate the card for the account. If you’ve already changed the PIN to a different code before then it’s not going to work. It has to be the original code. You can always find this on the letter that came with the card, but if you no longer have it, you can easily send an e-mail to tankkaart@maesmobility.be. It is best to do this from an e-mail address that is known to us and to include the card number. This way our fuel card service will be able to help you faster.

Did you skip this step during the registration process of your fuel card, or do you want to add a 2nd card? Then on the app you can go to “Settings” at the bottom right and there you can easily add a new card.

MAES-app particulier
Tankkaartregistratie-EN
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Frequently asked questions

I am a member of the Family Union (‘Gezinsbond’), how do I add my card in the MAES app?

If you are a member of the Family Union, you can easily add your membership card in the MAES app. You do this through settings –> save points. Then you can enter your membership card number. Now your membership card is in the MAES app!

Is mobile refueling possible anywhere?

Mobile refueling is currently only possible on our own network of about 300 stations. Soon you will also be able to do this on our entire fuel card network.

Can I change the language of the app?

You can easily adjust the language of the app via settings, icon at the bottom right. Currently the app is available in English, French & Dutch.

Do I have to create a new account or can I use this from MY MAES?

You need to create a new account for the app. You can complete this in a few short steps and then you can link your fuel card to it. For invoicing we still look at the data on “My MAES”.

How do I remove a fuel card from the app?

If you want to remove a fuel card, go to “settings” at the bottom right and there you will get an overview of all fuel cards. There you can press the map on the trash can at the top left. Just confirm and the card is gone.

I have lost my pin code for the app. What now?

If you have lost the pin code of your app, it is best to reinstall and register the app. Currently you cannot request the PIN again for security reasons. Otherwise, anyone who has access to your cell phone can refuel for free. It is handy to put the fingerprint in it, so you don’t need the pin code and you can still safely refuel on your mobile.

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