You can easily make the request via our website, where you can also specify the desired number of cards.
Can I apply for multiple fuel cards for the self-employed?
How can we help you?
Frequently asked questions about:
MAES Hybrid Card
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How can I block my fuel card for the self-employed?
You can easily block a fuel card yourself via our portal or simply via e-mail.
How can I apply for an additional fuel card for the self-employed?
You can easily request an additional fuel card for the self-employed yourself via our portal or simply by e-mail.
Are there different types of fuel cards for the self-employed?
With a MAES fuel card for the self-employed, you and your staff always benefit from the best price, but as an employer, you have the choice between a regular fuel card for the self-employed and one with compulsory mileage reporting, so that you can monitor your employees’ consumption in a targeted way and immediately spot any fraud.
Does MAES also have fuel cards for companies?
Yes, you can also get a fuel card for companies at MAES.
Are there different types of fuel cards for companies?
With a MAES fuel card for companies, you and your staff always benefit from the best price, but as an employer you have the choice between a regular fuel card for companies and one with compulsory mileage reporting, so that you can monitor your employees’ consumption in a targeted way and immediately spot any fraud.
How can I apply for an additional fuel card for companies?
You can easily request an additional fuel card for the self-employed yourself via our portal or simply by e-mail.
How can I block my fuel card for companies?
You can easily block a fuel card yourself via our portal or simply via e-mail.
Looking for a charging card for electric cars in Europe?
Then take a look here.
How to apply for a charge card?
If you are looking for a Hybrid fuel card or electric charge card and want to apply for your charge card as soon as possible, simply go to this form, leave your details and our card service will send the best hybrid car charge card to you.
Looking for a charging card for electric cars in Belgium?
Then take a look here.
How should I compare different charge cards?
Are you looking for a charge card, hybrid card or electric charge card and not sure where to go. Then you have come to the right place at MAES. Our MAES Hybrid Card is the ideal charging card for a hybrid car. But our card is also an ideal charging card for an electric car. You get all the benefits of a regular MAES fuel card combined with a network spread all over Europe. Stay tuned, because a brand new configurator will soon appear on our website, so that you can compare all charge and fuel cards at any time!
Can I just fill up at the pump with the Hybrid Card too?
With your MAES Hybrid Card you do not only enjoy the recharging points, but also all the familiar features of your regular MAES fuel card. So you can always refuel at all filling stations of our excellent network of 1,700 locations in the Benelux.
Where can I charge anywhere with the charging card?
The network of public charge points is growing steadily all over Europe every day. These charging points can already be found in most navigation systems, but here you can get an overview of all the locations in Flanders and here for the rest of Europe. So you can easily see at a glance the excellent network you can enjoy with the MAES Hybrid Card.
Is there a fixed cost attached to the Hybrid Card?
For just 1 euro a month and a small transaction fee of 0.50 euro, you get the entire Move You electric network in addition to the regular fuel card features.
When are the charging transactions added to the invoice?
You are used to see all the transactions of the month on one invoice. Unfortunately, the eletric charging transactions are processed with a one month delay. This has to with the current way of working by the charging station operators and is completely out of our hands. You should expect the transactions of the previous month on next months invoice.
I already have regular MAES fuel cards, how do I best order a Hybrid Card?
It’s best to send an e-mail to the fuel card service and enter how many Hybrid Cards you want.
I have a Tesla, can I also use the MAES Hybrid Card?
Yes, although the network of Tesla charging stations is not (yet) connected to the large European interoperability network we are part of with our Hybrid Card, you can simply charge your Tesla at non-Tesla charging stations with our Hybrid Card without any problems.
I have made a fuel card request, but I have not received a response?
Do you not receive a confirmation email after submitting an online fuel card request? Then be sure to check your SPAM folder. Sometimes the mails can end up here. You have nothing? Please contact us via email or our contact page.
Where can I find my invoices online?
To download your invoices you can always go to “My MAES”, where you can find all information. Do you no longer have your login details? Contact us via email or the contact page.
Can I return my card?
If you want a replacement card or if you no longer want to refuel with MAES, you do not need to return your current card. Just block them via ‘my MAES’ and you will no longer be able to refuel with the card.
Why do I have to provide an estimate during my application?
The estimate helps us to determine whether the standard limit of 250 € per week is sufficient.
Can I request multiple fuel cards?
You can easily submit an application via our website, where you can also specify the desired number of cards.
I have an outstanding bill and my fuel card is blocked. How can I solve this problem as soon as possible?
If you still have an outstanding balance, the cards will be blocked automatically. You can transfer the balance manually or contact us via tankkaart@maesmobility.be
Will my card be replaced FREE in the event of loss, theft or damage?
No. If you lose your card or it is stolen, you should block the card by contacting us or via the MAES portal. New cards are delivered at the applicable rates.
What limit can I put on my MAES prepaid card?
You can choose the limit you put on the card yourself with a minimum of €50, please contact us via email for this.
Can I set a limit on my fuel card?
The fuel cards are sent with a standard limit of € 250 per week. However, if desired, you can set a different limit, which can be per day, week or month. Not every amount is possible, but you can always contact us by mail and we will immediately arrange this.
How do I request an extra MAES fuel card?
You can easily request an extra fuel card via “my MAES”, this can also be done by mail or you can call 03 889 89 89
How do I change the code of my MAES fuel card?
You can change the pin code quickly and easily, for this you have to go to one of our own petrol stations, this is not possible at our partners, there you select “other products” where you will find the option to change the pin codes.
What is being checked by the credit supplier?
The credit insurer bases itself on all information available about your company (annual accounts, sector data, history, …). A negative advice does not mean that you cannot apply for a MAES fuel card, but we may ask for a guarantee in that case.
Is there a purchase obligation with a MAES fuel card?
There is no purchase obligation for our fuel card, so if you do not refuel for a month, you will not receive an invoice for that month.
Are there fixed costs for a fuel card?
Our fuel card is free, so you have no fixed costs, administration costs or purchase obligation. You just pay what you refueled each month. For a Mobility Card, you pay €9.99 once, then 10.90 a month.
How do I request a fuel card?
Not yet a customer? Then you can easily find all the information about the fuel cards here and you can also immediately request a fuel card. If you are already a customer and you want an extra fuel card, you can do this via my MAES, by telephone, by email or by using the contact form.