No, if you would like the number plate and vehicle to be included on the invoice, you can set this up via MY MAES or contact the fuel card service.
Are the data from the app automatically included on the invoice?
How can we help you?
Frequently asked questions about:
General
Choose your topic below
Where can I find my original PIN code?
The app uses the original PIN code, which you received in the accompanying letter when you received the card. If you have already changed this code and you no longer have the original one, you can of course always request it via the MAES fuel card service. Please note that you do this via an e-mail address known to us.
Can I refuel using any bank card?
It is possible at any bank, but unfortunately for some banks you still need the card reader. You can confirm the other via the Mobile app.
There is no problem with these banks: Belfius, KBC, BEOBANK and it also works with Mastercard & VISA.
You currently need a card reader for the following banks: Argenta, VDK, AXA, ING.
We do not yet have information for the following banks: Fortis, Crelan, Bpost.
We are currently working on an additional solution via ItsMe. This one would arrive soon.
When are the charging transactions added to the invoice?
You are used to see all the transactions of the month on one invoice. Unfortunately, the eletric charging transactions are processed with a one month delay. This has to with the current way of working by the charging station operators and is completely out of our hands. You should expect the transactions of the previous month on next months invoice.
I suspect some sort of fraude with my card, what do i do now?
If you think that skimming or fraude has occured with your card or at our service stationss. Please contact us as soon as possible. That way, we can check it right away. Do call us on 03 889 89 89 or contact us.
How can I top up my Prepaid card?
If you already have a prepaid card that you would like to reload, you can contact us by email and you can transfer the agreed amount.
Can I fill up with a passenger car wherever there is AdBlue®?
No, at some stations only AdBlue® for trucks is available. Just go through our stationfinder and select AdBlue for passenger cars to find your desired product.
At which service stations can I find AdBlue®?
You can obtain AdBlue® from a number of stations. Via our stationfinder you can easily select by product, including AdBlue® for passenger cars or trucks
I cannot log in to my MAES.
You can always request a new password via the link under your password, if you have also lost your username and / or e-mail address, it is best to contact us.
I made a double payment, how do I get my money back?
As soon as we receive the double payment, we will transfer this amount as soon as possible! So you don’t have to worry about this.
Where can I find my invoices online?
To download your invoices you can always go to “My MAES”, where you can find all information. Do you no longer have your login details? Contact us via email or the contact page.
I have a different bank account number, do I have to provide this and how?
When changing your bank account number, it is best to report this as soon as possible in order not to have any problems with the direct debit. This keeps everything running smoothly and you do not risk the blocking of your fuel card. You can do this conveniently via an email at [email protected] or on the contact page of MAES.
Can I obtain AdBlue® in the shop?
In our shops you can always find AdBlue® in cans. But some of our stations also have this at the pump. Take a look at our stationfinder for the locations
I have suffered damage at a gas station, what now?
You can always contact us with all information (damage photos, petrol stations address, date & time) and we will see what we can do for you as soon as possible.
The ticketpaper ran out, what now?
If you wanted to print a ticket and the paper ran out, you can always email or contact us. We can then do the necessary for you. Be sure to provide the station location as well so that we can fix this for other customers as soon as possible.
I think I have seen signs of Skimming at one of the stations, what now?
If you think there is a case of skimming or fraud taking place at our stations, please notify us as soon as possible, so we can check this immediately. You can call 03 889 89 89, email us or leave a message on the site.
Money has gotten stuck in the machine, now what?
Please contact us as soon as possible. This way we can quickly send a technician to solve this problem. Otherwise, it can also cause problems for the following customers. While on the phone you can immediately leave your details with which we can then refund the lost amount.
What is a reservation amount when using a credit card (Visa, Mastercard, …)
After a refueling I see that 125 € has been withdrawn from my account. How come? Your card issuer makes a “reservation” when unhooking the gun. This amount is only a temporary reservation and will never be deducted from your account. This amount will disappear after a few days. You can repeat this question with another question. Eg more has been deducted from my card than I have refueled? This is probably a reservation amount.
How can I request all data that MAES has from me?
For this you need to contact us so that we can look this up and let us know. Rest assured that we keep your information confidential and keep only the essentials for proper functioning!
Are there any vacancies at MAES?
At MAES we are always looking for new employees, on this page you can see which vacancies are open. You can also send a spontaneous application!
How do I download the station finder?
To put the station finder on your mobile phone so tha/nl?page_id=8967t you can quickly open the application with one click, you can go here.
I have suffered damage from a third party at a gas station, what now?
You can always let us know, we can check the images but can only give them to the police. You therefore have to file a complaint for this.
Can I apply for a MAES fuel card as a private individual?
Our fuel cards are for companies & self-employed persons. We do not offer a fuel card for private individuals.
How do I request a fuel card?
Not yet a customer? Then you can easily find all the information about the fuel cards here and you can also immediately request a fuel card. If you are already a customer and you want an extra fuel card, you can do this via my MAES, by telephone, by email or by using the contact form.
Can I get a list of all my refuelings?
Via “my MAES” you can request an overview of all your transactions.
What is the difference between regular diesel and Supremium Diesel?
Supremium Diesel from MAES has an extra additive package, developed in collaboration with Wynn’s. These additives provide even more cleaning power. The cleaner the engine, the cleaner the combustion, the result: more power and less emission.
Which products does MAES offer?
Take a look at our offer page to see which products MAES can deliver for you!
Can I use the MAES Prepaid Card as a gift card?
Certainly, you can request the card from us and then have an amount put on it. Then this card can simply be used as a gift card.
How can I top up my MAES Prepaid Card?
If you already have a prepaid card that you would like to top up, you can contact us by mail and you can then transfer the agreed amount.
Which transactions are on the invoice?
Only those of the external terminal. Shop transactions aren’t possible via Smart Reporting.
Does MAES keep my cart number?
When you add a cart number via our portal, the number does not get saved on to our systems. The numbers are saved securely on the systems of Wordline. They provide this service for a number of bancs. Wordline gives a unique code to the debit card, which will be used to add the refuelings to the invoice.