Frequently Asked Questions

How can we help you?

Frequently asked questions about:

Electric Charging

Do you have a question or problem with one of MAES/Sparki’s ultra-fast charging stations?

In case of questions or problems, it is also best to contact our partner Sparki directly at 078 486 660 or hello@sparki.be

What is the difference between AC and DC charging?

AC charging uses alternating current to charge the batteries of an electric car, while DC charging uses direct current. DC charging is generally faster than AC charging.

How can I see how full the battery of my electric car is?

Most electric cars have a dashboard display that shows the battery charge status. This can be expressed as a percentage or as the number of kilometers that can still be traveled on the remaining charge. Some cars also have a mobile app that allows remote monitoring of battery charge status.

Where can I charge my electric car?

You can charge your electric car at public charging points, at fast charging stations, at home or at work.

Can I charge my electric car at home?

Yes, most electric cars can be charged at home using a charging station or a regular socket.

How do I pay for charging my electric vehicle?

This depends on the charging infrastructure and the payment method that has been set up. For example, you can pay with a charge card (such as the handy MAES Hybrid card), via an app or via a credit card.

How fast can I charge my electric car?

This depends on the power of the charging point and the capacity of the car’s battery. Fast charging stations can usually fully charge an electric car in 30 to 45 minutes, while normal charging points need several hours.

How much power do I need to charge my electric car?

The power required to charge an electric car depends on the capacity of the battery and the charging speed of the charging point. In general, the larger the capacity of the battery and the faster the charging speed, the higher the power required. An average electric car has a battery capacity of about 60 kWh and can be charged from 0 to 100% in about 8 hours with a charging speed of 7.4 kW. For faster charging speeds, for example at a fast charging station, higher power is required.

How long does it take to charge an electric vehicle?

This depends on the size of the battery and the type of charger you use. In general, charging an electric vehicle can take several hours to several tens of minutes, depending on the charging capacity and size of the battery.

What is the range of an electric car?

The range of an electric car depends on the capacity of the battery and the consumption of the car. On average, electric cars have a range of 200 to 300 kilometers.

What are the different types of charging points?

There are different types of charging points, including charging stations, fast charging stations, wall boxes and sockets.

Can I charge my electric vehicle with a regular socket?

Yes, you can charge your electric vehicle via a regular socket, but charging will be slower than with a special charging station.

How do I charge my electric vehicle?

You can charge your electric vehicle via a charging station or via a socket at home. The type of charger you need depends on the model of your car and its power needs.

Can I charge my electric vehicle while driving?

At the moment it is not possible to charge an electric vehicle while driving, as wireless charging technology is still under development.

Is it safe to charge an electric car?

Yes, it is safe to charge an electric car. Electric cars are designed to be safe while charging, and most charging stations have protection mechanisms to prevent overload and short circuits.

Is electric driving expensive?

This depends on the price of the electricity and the capacity of the charging point.

How much does it cost to charge an electric car?

This depends on the price of the electricity and the capacity of the charging point. In general, charging an electric car is cheaper than refueling with petrol or diesel.

What types of charging cables are there?

There are different types of charging cables, including Type 1 and Type 2 cables, which allow AC charging, and CCS and CHAdeMO cables, which allow DC charging.

What is the difference between public and private charging points?

Public charging points are owned by a public authority or a commercial operator and are usually located in public places, such as roadside parking lots, parking garages, shopping malls, etc. Private charging points are owned by individuals or companies and are installed on private property, such as a driveway or garage. Public charging points are often accessible to everyone, while private charging points are only accessible to the owner of the charging point and his or her guests.

When are the charging transactions added to the invoice?

You are used to see all the transactions of the month on one invoice. Unfortunately, the eletric charging transactions are processed with a one month delay. This has to with the current way of working by the charging station operators and is completely out of our hands. You should expect the transactions of the previous month on next months invoice.

Can I just fill up at the pump with the Hybrid Card too?

With your MAES Hybrid Card you do not only enjoy the recharging points, but also all the familiar features of your regular MAES fuel card. So you can always refuel at all filling stations of our excellent network of 1,700 locations in the Benelux.

Where can I charge anywhere with the charging card?

The network of public charge points is growing steadily all over Europe every day. These charging points can already be found in most navigation systems, but here you can get an overview of all the locations in Flanders and here for the rest of Europe. So you can easily see at a glance the excellent network you can enjoy with the MAES Hybrid Card.

Is there a fixed cost attached to the Hybrid Card?

For just 1 euro a month and a small transaction fee of 0.50 euro, you get the entire Move You electric network in addition to the regular fuel card features.

I already have regular MAES fuel cards, how do I best order a Hybrid Card?

It’s best to send an e-mail to the fuel card service and enter how many Hybrid Cards you want.

I have a Tesla, can I also use the MAES Hybrid Card?

Yes, although the network of Tesla charging stations is not (yet) connected to the large European interoperability network we are part of with our Hybrid Card, you can simply charge your Tesla at non-Tesla charging stations with our Hybrid Card without any problems.

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