Mobile refueling is currently only possible on our own network of about 300 stations. Soon you will also be able to do this on our entire fuel card network.
Is mobile refueling possible anywhere?
With the convenient and above all free MAES fuel card, you have an excellent natural gas network at your disposal. Take a look at our stationfinder.be and you will see that in the Benelux you can go to 76 locations to refill CNG and currently already 9 LNG locations . We are trying to expand both further at MAES!
What are the advantages of CNG?
The main advantage is that it is better for the environment. But good to know is that it is also cheaper than traditional fuels. CNG is 30-40 per cent cheaper than diesel or petrol and much more environmentally friendly than traditional fossil fuels.
CNG emits 90 per cent less NOx, 77 per cent less particulate matter and 7 to 16 per cent less CO2 than a diesel or petrol. All this and cheaper refuelling too?
That seems like an ideal deal, doesn’t it? The only problem is that CNG is less readily available abroad and a number of car manufacturers have indicated that they will stop offering CNG cars due to disappointing sales.
And what about LNG?
LNG emissions are much cleaner than diesel: there is 10-15% less CO2 emissions and 30% less health damage from particulates and NOx. In addition, it also reduces noise pollution and all this for a cheaper product!
Because they cool the natural gas product, it becomes liquid and this ensures that LNG takes up much less space than ordinary natural gas. This allows for more in the tank and immediately increases the range enormously. Ideal for trucks!
They are now investigating whether LNG is much cleaner overall than diesel. Especially the latest diesel engines with Euro 6 standard are already much cleaner than their predecessors, and on top of that, a lot of harmful substances are produced during the LNG production process.
In our blog post, we are happy to explain more about the similarities and differences between LNG and CNG.
Frequently asked questions
Where can I find my original PIN code?
The app uses the original PIN code, which you received in the accompanying letter when you received the card. If you have already changed this code and you no longer have the original one, you can of course always request it via the MAES fuel card service. Please note that you do this via an e-mail address known to us.
Can I refuel on my mobile without a MAES Fuel Card?
No, at the moment you can only refuel mobile via the app with a MAES fuel card. You can use the app as a locator, but mobile refueling is not yet. An update is planned after the summer with which you can also add a bank card or credit card and from then on the app and especially mobile refueling will be available to everyone.
Are the data from the app automatically included on the invoice?
No, if you would like the number plate and vehicle to be included on the invoice, you can set this up via MY MAES or contact the fuel card service.
Can I refuel using any bank card?
It is possible at any bank, but unfortunately for some banks you still need the card reader. You can confirm the other via the Mobile app.
There is no problem with these banks: Belfius, KBC, BEOBANK and it also works with Mastercard & VISA.
You currently need a card reader for the following banks: Argenta, VDK, AXA, ING.
We do not yet have information for the following banks: Fortis, Crelan, Bpost.
We are currently working on an additional solution via ItsMe. This one would arrive soon.
I suspect some sort of fraude with my card, what do i do now?
If you think that skimming or fraude has occured with your card or at our service stationss. Please contact us as soon as possible. That way, we can check it right away. Do call us on 03 889 89 89 or contact us.
When are the charging transactions added to the invoice?
You are used to see all the transactions of the month on one invoice. Unfortunately, the eletric charging transactions are processed with a one month delay. This has to with the current way of working by the charging station operators and is completely out of our hands. You should expect the transactions of the previous month on next months invoice.
How can I top up my Prepaid card?
If you already have a prepaid card that you would like to reload, you can contact us by email and you can transfer the agreed amount.